Terms of Service

Terms of Service

1. Content Accuracy & Responsibility

The Best Letters LLC provides templates, prompts, and formatting tools for personalization. Customers are solely responsible for the accuracy, legality, and appropriateness of the content they submit. Digital download products will be customized via a template link issued by The Best letters after purchase which will link you to the Canva template editor page. Free Canva account is required. 

We reserve the right to refuse, modify, or cancel orders containing unlawful, hateful, abusive, or harassing content.

 

2. Shipping & Delivery

We take care to package each order to ensure it arrives in excellent condition. However, The Best Letters LLC is not responsible for delays, damages, or delivery issues caused by:

 

  • The United States Postal Service (USPS)

  • Incorrect or incomplete shipping information provided by the customer

  • Events beyond our reasonable control

3. Handcrafted & Artisanal Products

Each letter is handcrafted and assembled individually. Minor variations in materials, finishes, or wax seals are a natural part of the artisanal process and are not considered defects. Digital Download products can be printed and edited by you via Canva, which requires you create a free Canva account. 

 

4. Milestone Vault Disclaimer

The Milestone Vault is provided as a complimentary reminder tool. While we strive for accuracy and reliability, technical failures such as carrier outages, system errors, or email filtering may occur. The Best Letters LLC does not guarantee delivery of reminders, and ultimate responsibility for remembering personal milestones remains with the customer.

 

Mobile Terms of Service

The Best Letters

Last updated: Jan. 17, 2026

The The Best Letters mobile message service (the "Service") is operated by The Best Letters (“The Best Letters”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Best Letters’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Best Letters through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Best Letters. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18334025706 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Best Letters mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18334025706 or email info@thebestletters.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact Us

If you have any questions regarding this Privacy Policy or our Terms of Service, please contact us at:


📧   info@thebestletters.com