FAQ
Frequently Asked Questions
- How long does it take to receive my letter?
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–5 business days within the U.S.
2. Can I customize the letter with my child’s name and details?
Yes! Depending on the letter you choose it can be personalized with a name, age, picture, achievements, and other special details you provide at checkout.
3. What kind of paper are the letters printed on?
Our letters are printed on high-quality card stock for a premium, keepsake feel when selecting the "Premium Tier" and a very particular glossed resume style paper for the "Green Tier".
4. Do the letters come with an envelope?
Yes, each letter includes a matching envelope so it’s ready to gift or deliver.
5. Can I order letters for different holidays, not just Christmas?
Absolutely! We offer letters for birthdays, holidays, special occasions, and more. Browse our “Shop by Holiday” section for all options.
6. Do you ship internationally?
At this time, we only ship within the United States. (We may expand in the future!)
7. What if my order arrives damaged or incorrect?
If there’s ever an issue with your order, contact us at info@thebestletters.com and we’ll make it right.
8. Do you offer bulk or classroom orders?
Yes — if you’d like to order letters for a classroom, school event, party, or your clients please contact us for custom pricing.
We have experience making custom letter campaigns for law-firms who want to reach out to their clients for the holidays as well as car dealerships, schools, local businesses and organizations. We can produce any number of letters and can even add custom branding, QR codes, your logo, customer discounts and promotions as well as a unique customer experience that only the best companies offer their clients. To get a quote e-mail us at info@thebestletters.com
9. Do you accept returns/refunds?
No- because these are custom orders there are no returns or refunds available; however if there is a grammatical error, you may notify us within seven days and we will re-print and re-send you the corrected letter.