Terms of Service

1. Content Accuracy & Responsibility

The Best Letters LLC provides templates, prompts, and formatting tools for personalization. Customers are solely responsible for the accuracy, legality, and appropriateness of the content they submit. Digital download products will be customized via a template link issued by The Best letters after purchase which will link you to the Canva template editor page. Free Canva account is required. 

We reserve the right to refuse, modify, or cancel orders containing unlawful, hateful, abusive, or harassing content.

 

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2. Shipping & Delivery

We take care to package each order to ensure it arrives in excellent condition. However, The Best Letters LLC is not responsible for delays, damages, or delivery issues caused by:

 

• The United States Postal Service (USPS)

• Incorrect or incomplete shipping information provided by the customer

• Events beyond our reasonable control

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3. Handcrafted & Artisanal Products

Each letter is handcrafted and assembled individually. Minor variations in materials, finishes, or wax seals are a natural part of the artisanal process and are not considered defects. Digital Download products can be printed and edited by you via Canva, which requires you create a free Canva account. 

 

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4. Milestone Vault Disclaimer

The Milestone Vault is provided as a complimentary reminder tool. While we strive for accuracy and reliability, technical failures such as carrier outages, system errors, or email filtering may occur. The Best Letters LLC does not guarantee delivery of reminders, and ultimate responsibility for remembering personal milestones remains with the customer.

 

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Contact Us

If you have any questions regarding this Privacy Policy or our Terms of Service, please contact us at:

   info@thebestletters.com